why do customers hang up on me

Usually, clients have good reasons why they don 't buy the product you want to sell and you really need to find out why your call has not been finalized with a purchase. There may be thousands of reasons why people don 't want to buy, maybe they are not yet convinced they should buy the product or perhaps they don 't want to buy it from you.It is proved that 99% of salespeople do not set the right call objectives, which is very harmful to the selling process. It is a critical selling skill that will eventually shape the selling procedures and finally affect business and profit. A very interesting fact is that a major part of salespeople have not been benefited from proper training. This wy some companies and training programs developed certifications for this critical selling feature, increasing the professionalism of their employees and making business more profitable.Another fact is that more than 80% of the salespeople ask the wrong questions. The way for making an efficient sales call is asking questions. You can ask questions directly, as this will help you find out where the problem stands. Open-ended questions are the best tool for efficient sales calls. For example, you can ask your customer what went wrong, if he 'd rather talked to someone else or if you could have done better in order to allow you to come back to him. You can also ask yourself if you were too fast or too slow, as your pace is of a great importance. One of the reasons why some clients simply refuse to talk to you may well be the fact that you struggled too hard and they don 't like very insistent sales agents. Being aggressive does not always work, some people can easily get irritated, but don 't worry, most of them will love your style. And almost all employees hire aggressive agents as they know from their experience that this profile brings more profit to their company.Mirroring is a very good technique that gives you some clues about the areas that need improvement. Is not that you did something wrong, the only problem may be the fact that your personalities may not mesh. You could use exactly the same sales technique, with exactly the same words with another client and finalize the call with a sale. Mirroring can help you better distinguish your client 's psychological profile. Experienced sellers just know how to deal with the customer they 're calling even from the first "Hello".

Original :: why do customers hang up on me