how to deal with difficult clients 3

So, you're a service professional and you have a difficult client. How do you handle the situation? What do you do with that client who's just not happy, no matter what you do?You could just get rid of the client by passing them on to someone else.Or, you could learn how to deal with them. Here's a simple and pain-free way to handle this issue:1. Tell the truth. Tell the client, in a business-like and professional way, with a little humor blended in, that they are a pain in your sits-bones (to be kind). You may think this is offensive, but it's not. The reason it's not is because difficult people know they are difficult. It will come as no surprise to your client that you find them difficlt; I guarantee that you're not the only one they're difficult with. They're probably difficult at home with their family members too, and with co-workers. The client may be testing you to see how far you'll let them go. Don't let them get away with difficult behavior. Call them on it, from the start, by telling the truth.2. Tell them you want to do a good job for them, but you'll not be pushed around. Insist that they be respectful or let them know they can go elsewhere. After all, you don't need difficulty in your life, you've already got enough challenges as a financial adviser, you don't need to add pain-in-the-sits-bones clients to the list.3. Be commanding & well documented. Talk louder than you have to with difficult clients. Be clear cut and to the point in all your communications with them. Put everything you say to them in writing and send them a note, letter or email that outlines the nature of every discussion you have with them, including steps that each party will take. Document, document, document. Difficult clients try to make trouble, but don't get very far when you've got everything well documented. (Plus, compliance will love you for it, because difficult clients are just lawsuits waiting to happen.)Remember, you don't need difficult clients. You're better off without them. If they continue to be difficult, fire them.Much success to you in working with those who want to work with you!

Original :: how to deal with difficult clients 3