bad habits or behaviors can really cost

You as a business owner need to invest a lot of time and money training your sales people so you have a very select group of experts in your business that will generate sales and profit. Not everyone can sell or even want to be a sales person. The reverse of this is anybody and everybody in your business has the ability to lose valuable customers and profit.At a recent networking function we had everyone talk about those little things that have annoyed them or even upset them in dealings with other companies. Whilst this was a lot of fun and we had a good laugh there was some strong underlying annoyances that could have the end result of costing companies business. This is a timely remindr to have a look at the habits and behaviors that go in your organizations.Are any bad habits undoing the hard work of your sales team?Who are people modeling their behavior on in the business?Is that resulting in a behavior that you are happy with?Do these habits reflect your values in the business?What habits and behaviors are going on when you are not around?Sometimes it is not what is said it could be how it is said!I am sure you have many examples of poor service, bad attitude and even an inappropriate remark or gesture that has stuck in your mind. How easy is it to be offended by a style of approach by a sales person? Think back to the 1990 movie Pretty Woman. In the movie, a snobby saleslady refuses to sell clothes to Julia Roberts, because she is dressed like a prostitute. Later Julia Roberts dressed head to toe in designer clothes returns to the store.Scene goes like this: "I was in here yesterday," says Vivian to the snobby sales lady. "You wouldn't wait on me. You people work on commission, right?" The clerk mumbles yeah. "Big mistake. Big. Huge. I have to go shopping now," says Vivian. With that Vivian, leaves the store with loads of shopping bags in hand.Added bonus: Good habits are FREE

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